Press Releases

Unimax Releases New Version of Its Enterprise Telecom Administration Software – 2nd Nature >> READ
Unimax Eliminates the Cost of Telecom Provisioning with New Automated On and Off-Boarding Solutions >> READ

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HelpDesk

Help your help desk increase its rate of first-call resolution. As an extension to Unimax’s 2nd Nature, HelpDesk uses a web interface to broaden a selected set of 2nd Nature’s voice system administration functions to your organization’s IT help desk.

Password resets and voice mailbox name changes are among the most common end-user requests. In many organizations, password resets alone make up over half of all telecommunications-related help desk calls. When these requests must be routed to telecom administrators, they tie up valuable resources and time that can be better spent on more complex activities.

With HelpDesk, IT help desk personnel are able to reset passwords, change names, and enable or disable telephones on their own—without special training on PBX or voice messaging systems. The security and integrity of the voice systems are maintained and internal customers receive immediate assistance. Help desk associates can handle simple customer requests within moments—even before the employee hangs up the phone.

Understand all the features and benefits of HelpDesk. Email us at .(JavaScript must be enabled to view this email address) for additional information.

Learn more about how other Unimax products, 2nd Nature and Enterprise MAC Audit, can deliver ROI and benefit your business.

Visit our Resource Center to download product data sheets, white papers, and other information.