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Buzzwords, like hard phones, soft phones, wireless, voice mail features, voice mail lists, message networking, unified messaging, presence, and communication-enabled business processes, are proliferating almost as quickly as the number of Unified Communications tools and products in the marketplace. Unfortunately, the complexities of managing these devices and the underlying enterprise voice networks and applications have grown out of control.

More than 75% of organizations have more than one PBX system. Having numerous voice mail systems and other products from multiple vendors is also common. Silos of administrators and “swivel-chair” change management procedures have evolved in attempts to keep up with day-to-day operations in these complex, multi-vendor environments.

Unimax specializes in simplifying the complexity of these environments by providing a single, centralized administration interface and product suite that will, at the same time, reduce operational costs, strengthen security and accountability, increase visibility and control, and improve internal customer service.

The Unimax product suite includes:

LineOne

• LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (i.e. via phone, email, text, etc.), find me settings, and more. Changes are immediate. No waiting. No support calls. No work tickets. No expense. Learn more about LineOne.

2nd Nature

• 2nd Nature, our flagship product, provides a single, centralized administration interface for leading PBX, voice messaging, and other critical business systems. Learn more about 2nd Nature.

HelpDesk

• As an extension to 2nd Nature, HelpDesk provides a web-based tool that enables your IT help desk to quickly process password resets, voice mailbox name changes and other common end user requests. Learn more about HelpDesk.

Spotlight

• Spotlight is a powerful, web-based telecom dashboard that presents interactive charts, graphs, and reports from PBX, voicemail, and directory systems across both single and multi-vendor telecom environments. Spotlight provides the ability to view data that is unified from different PBX, voicemail, and directory system types on a single screen. Learn more about Spotlight.

Mailbox Manager

• Mailbox Manager (or Avaya Mailbox Manager) is an administration application developed to manage various Avaya messaging systems. The application was distributed exclusively through Avaya and was bundled with their Aria, Serenade, Intuity, and Modular Messaging systems. In 2009, Unimax announced that Avaya Mailbox Manager would be replaced with Unimax 2nd Nature. It was also announced that Avaya Modular Messaging will no longer be supported by Mailbox Manager starting with version 5.1. Customers using Mailbox Manager with any Avaya messaging system and those who wish to upgrade to Modular Messaging 5.1 (or higher) should contact Unimax at .(JavaScript must be enabled to view this email address) for additional information. Learn more about the differences between Avaya Mailbox Manager and Unimax 2nd Nature by downloading a special Technical Brief.

Questions about Unimax products? Email us at .(JavaScript must be enabled to view this email address).

Visit our Resource Center to download product data sheets, white papers, and other information.