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2nd Nature

2nd Nature, Unimax’s flagship product, enables large organizations and managed service providers to unify their related voice systems by providing a single, centralized administration interface for leading PBX, voice messaging, and other critical business systems.

2nd Nature offers flexibility and accountability for managing voice system operations. By replacing the use of native interfaces for your PBX and voice mail systems, 2nd Nature is able to streamline provisioning of telecom resources and strategically manage MACs - or you can use 2nd Nature as an application platform for communication-enabling business processes.

2nd Nature provides four key benefits to large organizations and managed service providers:

1. Reduce Operational Costs

• Reduce provisioning and administration costs
• Improve asset utilization
• Redistribute personnel costs
• Standardize and automate processes
• Create, modify, and delete multiple phones and voice mailboxes at once
• Manage shared distribution list membership

2. Strengthen security and accountability

• Lock down access to PBX and voice messaging systems
• Manage administrators by role
• Increase accountability and auditing capabilities
• Automate off-boarding

3. Increase visibility and control

• View systems globally across your environment
• Track metrics and analyze trends
• View resource availability
• Confirm policy compliance
• Integrate with Active Directory and other critical business systems

4. Improve internal customer service

• Higher rate of first-call resolution
• Faster turn-around times
• Fewer errors
• Status reporting

Understand all the features and benefits of 2nd Nature’s single, centralized administration interface. Email us at for additional information.

Learn more about how other Unimax products, Enterprise MAC Audit and HelpDesk, extend the power of 2nd Nature to deliver additional ROI and benefits.

Visit our Resource Center to download product data sheets, white papers, and other information.