Use Unimax's 2nd Nature software application, and your internal customers will thank you
Many organizations today share the same clear corporate objectives: reduce operational costs while improving service.
These two goals are not necessarily mutually exclusive. By using Unimax’s 2nd Nature application to unify the administration of voice systems, telecommunications and IT departments can remove human latency in administration processes while positively impacting their internal customers’ experience. For example:
- 2nd Nature streamlines administration, provisioning, and reporting capabilities by eliminating redundant, manual data entry. A point-and-click interface improves accuracy and results in fewer administrator errors during profile changes
- 2nd Nature’s centralized user interface provides simultaneous visibility to multiple related systems, which simplifies troubleshooting. Customer requests can be processed more quickly
- 2nd Nature’s role-based security enables simple operations like voicemail password resets and name changes to be off-loaded to an end-user helpdesk. Access to these functions enables helpdesk associates to increase the rate of first-call resolution for callers
- More detailed reporting and audit capabilities enable managers to provide users with more accurate status updates on their requests and to track service levels
Understand all the features and benefits of 2nd Nature’s single, centralized administration interface. Email us at for additional information.
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